Terms of Service

GrowthFolks Network is a marketplace that connects businesses looking for agencies (clients) with agencies offering their services (agencies). Clients post jobs and invite agencies, agencies send proposals, and both sides can message each other, agree on contracts, sign documents, and leave reviews.

GrowthFolks Network is not a party to the work or the agreements between clients and agencies. We do not employ agencies, act as anyone's agent, or guarantee the quality, timing, or result of any work.

• You must be at least 18 years old, legally able to enter into contracts, and use the platform for business purposes.
• Provide accurate information and keep it up to date. Your email is confirmed with a one-time code when you sign up.
• One account can hold both a client profile and an agency profile, and you can switch between them.
• Keep your password secret. You are responsible for everything done through your account.
• To send or sign documents you must add your legal name and registered address to your profile.

• Clients do not pay GrowthFolks Network to post jobs, invite agencies, or hire them.
• Published jobs are public: anyone, including visitors without an account, can see the job together with your company's city, country, company size, the date you joined, your rating and review count, and your hiring statistics. Your name is not shown.
• A published job cannot be edited. You can close it at any time; closing is final and also closes its open proposals and invitations.
• Agency recommendations are selected automatically from the job's category, budget, location, and the agencies' platform history. They are not an endorsement.
• Shortlisting a proposal opens a chat with that agency.

• Your agency profile is public, including to visitors without an account: name, logo, locations and address, team size, website, description, rates, projects, services, reviews, Job Success score, badges, completed projects, and total earned on the platform. Your email, legal name, and registered address are not shown on it.

• Payments are processed by Stripe. Card details are entered on Stripe's pages and stay with Stripe; we only see the card brand and last four digits.
• Payments are non-refundable, except where the law requires otherwise.

• A client offers a contract in a chat, at a fixed price or an hourly rate. The agency accepts or declines it. The terms of an accepted contract cannot be changed on the platform.
• The contract is between the client and the agency only. Clients pay agencies directly, outside the platform. GrowthFolks Network does not hold, transfer, or guarantee any payment between them.
• Payment records and invoices shown on the platform are based on contract amounts and confirmed hours. They are for your records and are not proof that a payment was made.
• On hourly contracts the agency logs its hours and the client confirms or rejects them. Hours the client does not confirm or reject within the review period are confirmed automatically.
• Either side can end a contract. Documents still waiting for signatures are cancelled when a contract ends.

• Agencies pay GrowthFolks Network a commission of 5% on contracts made through the platform. Clients pay no commission.
• Fixed-price contracts: the commission is charged on the full contract amount when the contract ends as completed or ended early. No commission is charged when a contract is cancelled with no work done.
• Hourly contracts: the commission is charged each month on confirmed hours multiplied by the hourly rate.
• Commission amounts are rounded to whole dollars and paid with your saved card from the Billing page. Commission you owe stays payable after a contract ends or your account is restricted.

A client may add a referral reward to a job, as a fixed amount or a percentage of the contract value. If the agency is hired, the reward is owed by the agency to the client. GrowthFolks Network only shows the amount; we do not collect, pay out, or guarantee referral rewards.

• From a chat you can send a mutual NDA or a services agreement for signature. Documents are signed electronically through Zoho Sign. The document, both parties' legal names and registered addresses, the project details, and the signers' names and emails are sent to Zoho Sign for this purpose.
• Our document templates are provided for convenience and are not legal advice. Read a document before you sign it; GrowthFolks Network is not a party to it.
• Signed documents are stored and available to both parties. Documents that are not signed in time expire.

• Messages cannot be edited or deleted after they are sent.
• The people you chat with can see whether you are online, when you were last seen, and when you read their messages.
• GrowthFolks Network administrators can access conversations to run the platform, investigate breaches of these terms, and help resolve disputes.
• Files you upload (attachments, logos, project images) are stored with our hosting provider in the United States. Anyone who has the link to such a file can open it; signed documents, chat attachments, and agency verification documents are available only through the platform. Only upload files you have the right to share.

• After a contract ends, each side can leave one public review with a rating, within a limited period. Reviews are published when both sides have submitted them or when the period ends, and cannot be edited afterwards. No reviews are left for contracts cancelled with no work done.
• Clients also give private ratings. Agencies never see them; they are used to calculate the agency's Job Success score and badges.
• Job Success, badges, completed projects, and total earned are calculated automatically from contracts and confirmed hours on the platform, not from verified payments. They are not a guarantee of quality.
• Reviews must be honest and based on real work. Do not review yourself or pay for reviews.

You agree not to:

• give false information, impersonate anyone, or create accounts to get around a restriction;
• post unlawful, misleading, abusive, or infringing content, or send spam;
• harass other users or misuse their contact or personal details;
• upload malware, try to access other accounts, or interfere with the platform's security or operation;
• copy or collect data from the platform by automated means beyond normal use;
• get around payments or commission.

You keep ownership of what you add to the platform: profiles, jobs, proposals, messages, files, and reviews. You give GrowthFolks Network permission to store, display, and process that content as needed to run the platform, for example to show your public profile, your published jobs, and your reviews. You confirm you have the right to share it.

• If you break these terms, or to protect users or the platform, we may restrict your access to your account until a date we choose. We tell you by email and may include the reason. While restricted, you cannot sign in and are signed out on all devices; content you already published may stay visible.
• Administrators may edit profiles and contract records, and edit or remove jobs, to correct errors or enforce these terms.

To close your account or ask us to delete your data, follow the steps on the Delete Your Account page or email info@growthfolks.io. We may keep records we need for billing, legal obligations, and resolving disputes. Amounts you owe stay payable.

We send emails about your account and activity. Emails about invitations, proposals, contracts, and messages can be turned off in your notification settings. Emails needed to run your account, such as sign-in and password codes, document updates, and account restrictions, cannot be turned off.

The platform is provided "as is" and "as available". We do not promise it will be uninterrupted or error-free, and we are not responsible for the conduct of clients or agencies, the work they do, or payments between them. To the extent the law allows, GrowthFolks Network is not liable for indirect or consequential losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim.

We may update these terms from time to time. Material changes will be highlighted on this page and, where appropriate, sent to you by email. If you keep using the platform after a change, you accept the updated terms.

These terms are governed by the laws of Estonia. Disputes are settled by Harju County Court (Harju Maakohus) in Tallinn, unless mandatory law gives you the right to go to another court.

Questions about these terms: info@growthfolks.io.

GrowthFolks Network is operated by Farframe OÜ, registry code 17596971, VAT number [vat-number], Ahtri tn 12, 15551 Tallinn, Estonia.